Any downtime in business operations is unacceptable in today’s hyper competitive business environment. Ducen's AMS crew works behind the scene to keep your business running at peak performance. You can rely on us to manage, maintain and support your systems and focus on and excel in your core competencies. 

We combine domain expertise and technological proficiency with customized global engagement models to deliver high-quality services as a seamless extension of your operations. Ducen's expertise in application life cycle management, systems integration and custom project management combined with our advanced analytics and Analance business intelligence platform ensures preemptive performance management for uninterrupted operations.

Backed by over 15 years of experience, we are competent in crafting and executing custom staffing plans that meet operational requirements. This helps to mitigate risk, optimize performance and minimize ongoing expenses.  We provide the complete life cycle of application maintenance services from transition, transformation to continuous improvement of the applications.

 

Offerings

  • Application Support & Bug fixing
  • Enhancements & Change Request Management
  • Help Desk L1 to L3
  • User Management
  • Application Modernization
  • Business Process Improvements
  • Application Performance Monitoring 
  • Compliance & Quality Management
  • Testing 
  • Documents & Standards Management

 

Ducen provides a robust delivery model that is designed to ensure integrity and reliability of voice, data and physical infrastructure. We have on-demand performance analysts and architects to improve product performance.