Associate Software Engineer (Elastic Search Support)

Full Time
Posted 3 months ago

A day in the life of our Associate Software Engineer(Elastic Search Support):

● Ensuring support service levels are maintained
● Ensuring acknowledgement & resolution SLAs are met for Production defects
● Participating Incident Management Tele-Conference Bridges for Critical & High impacted incidents
● Performing cross impact analysis for both Incident & Release Management process
● Enabling more proactive monitoring alarms for prevention control
● Reducing reactive incidents and maintaining good control of infrastructure
● Communicating periodic Incident Notification updates to required stakeholders along with the progress till closure
● Ensuring RCAs done for Critical & High impacted incidents
● Participating WAR room sessions for identifying unknown cause of an incident
● Collaborating with cross functional team including neighbouring systems (Up Streams / Down Streams) for application releases
● Deploying & facilitating project deployments, normalization, and maintenance fixes
● Providing E2E DVT support for major releases
● Building strong working relationships within technology team as well as neighbouring / cross functional systems (both offshore and onshore)
● Building knowledge artefacts and knowledge database for quick reference
● Participates in the application of system patches, security patches and third-party updates to maintain systems at a high level of performance, availability, and security
● Maintaining version management of Production codes

We want you to have:

● The L2 Production support technician preferably would need to have at least 2 years of experience, but fresh graduates are welcome to apply.
● Preferably 2 years of working experience in fixing production defects / incidents, but fresh graduates are welcome to apply.
● Provide operation and production support for the applications developed.
● Use structured and disciplined approaches to solving technical problems.
● Perform ongoing monitoring and refinement of ELK solutions.
● Develop and update technical documentation.
● Should adopt to new emerging technologies and switch to work in the different environment.
● Strong teamwork, collaborate and work with existing team and complete the tasks on time.

Technology Skills Requirement:

● Hands on experience in Elastic search ELK stack- Elastic search, Kibana and Logstash, REST API integration.
● Hands on experience with relevancy scoring and analytical application of Elastic search.
● Experience with evaluating existing Elastic clusters, configuration parameters, indexing, search and query performance tuning, security, and administration.
● Hands on experience in multiple languages (Python, Bash, Java, AngularJS, NodeJS, and other scripting languages).
● Understanding of installation, system level tasks, handling data collections, network issues, data pipes, and cluster level administration.
● Search implementation in a Cloud environment would also be a strong plus.
● Experience with real time integration technologies like Kafka, Storm, or similar.
● Experience in using file formats like XML, and JSON.
● Exposure to DevOps technologies like GitHub, Jenkins, Docker, Kubernetes, Open stack, or similar is a strong plus.
● Preferably 2+ years of Unix/Linux experience, 1+ years of Elastic Search experience in production, in medium to large clusters but general knowledge is fine.
● Deep working knowledge of and proven experience with Elastic search and Kibana.
● Experience building Elastic Cluster and installing plugins.
● Experience configuring and performance tuning large clusters.
● Strong understanding of Elastic search index configuration options.
● Working knowledge of Kibana visualization strategies and techniques.
● Advanced knowledge of Elastic search sharing, partitioning, aliases, watchers, etc.
● Experience working in DevOps structured and Agile organizations.
● Excellent communication and collaboration skills.
● Experience with tools like JIRA, Confluence and Sharepoint, and understanding of ITIL concepts and Agile methodology

About Ducen

Ducen is a trusted technology solutions provider that aims to empower Fortune 1000 companies through quality solutions and services. Headquartered in Boca Raton, Florida, we help organizations simplify data management, secure business processes, and deliver insights – all in an effort to drive business outcomes and enhance the customer experience. Through our enterprise analytics platform, we build and manage data-driven digital platforms including business intelligence and advanced analytics solutions. We also offer a comprehensive services portfolio covering data management, cybersecurity, and application development to help clients stay ahead of the technology curve.

Life at Ducen

At Ducen, you’ll work with business stakeholders, collaborative and diverse global team of enterprise and solution architects, talented engineers, designers, business analyst, data scientists, marketers, and thought leaders all committed to deliver exceptional business value. We are here to fuel your passion and empower you to step up and pave your path to success.

Why you’ll love working at Ducen

1. Work in a collaborative workspace that helps to bring out the best in you.
2. We promote a culture where you get recognized and rewarded for all amazing work you do.
3. We empower you to think creatively and celebrate innovative ideas.
4. We encourage continuous learning to ensure you stay ahead in your sphere of work.
5. We offer competitive pay and a comprehensive benefits package.
6. As a permanent employee, you’ll also have:
    • 24 days paid holiday – this excludes our regular holidays
    • Health and medical coverage for self and one dependent
    • Statutory and government mandated benefits
7. We recognize the benefit of having a diverse workforce. We value applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity conditions.
8. Here are 31 more reasons why you’ll love working at Ducen.

Job Features

Job CategoryIT / Software
Job TitleAssociate Software Engineer (Elastic Search Support)
LocationOrtigas Center, Pasig City, Philippines
Job TypeFull Time
Number of Positions Open1

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