In the era of big data, cloud and mobile meetings, changing business needs require agility, innovation, and business value. Our managed services consulting can assess, design, build, and manage an agile IT environment.
Change and Release Management
For changes to IT infrastructure, business processes, application code, and other areas, our team follows proper approval processes prior to implementing any change requests, and ensures speedy testing and deployment of changes into production.
Server and Application Management
Having insights into application performance is key to meeting SLAs and delivering predictable performance. Our system administrators specialize in managing servers hosting critical applications backed by guaranteed 99.99% SLAs for server and application uptime.
Technical Service Desk
Successful technical service desks provide know-how, availability and responsive service. Ducen has expertise across many channels, including phone, email, live chat and self-service, to ensure the right people with the right skills are always available to support global workforces.